物流政策
Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has shipped, which will include tracking information.
Domestic Shipping (U.S.)
- We currently ship nationwide within the U.S.
- Standard Shipping: 3–5 business days
- Expedited Shipping: 2–3 business days (available at checkout)
- Shipping costs are calculated at checkout based on order weight and destination.
International Shipping
- We ship to most global locations outside the U.S.
- Delivery times vary by destination but typically range from 4–15 business days.
- International customers are responsible for any customs duties, taxes, or import fees required by their country.
Free Shipping Offers
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From time to time, we may offer free shipping promotions. Details will be clearly listed on the website and applied automatically at checkout if eligible.
Order Tracking
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Once shipped, you’ll receive a tracking number by email. Please allow up to 24 hours for tracking updates to appear.
Delays & Exceptions
- While we work hard to meet estimated timelines, shipping delays may occur due to carrier issues, customs processing, or peak seasonal demand.
- We are not responsible for delays outside our control but will assist in resolving any issues with the carrier.
Damaged, Lost, or Stolen Packages
- If your package arrives damaged, please contact us within 48 hours with photos so we can file a claim and make it right.
- Lost or stolen packages marked “delivered” by the carrier are not always eligible for replacement, but we will help investigate on a case-by-case basis.
Contact Us
For any shipping-related questions, email us at Support@wagsandwhiskerspetsupply.com