Return Policy
Understanding Our Return Policy
At Wag & Whiskers Supply, we want you—and your pets—to love every product you order. If you're not completely satisfied, we're here to help with an easy and transparent return process.
Eligibility for Returns
We accept returns on unused, unopened, and undamaged items within 30 days of the delivery date.
To be eligible:
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Items must be in original packaging.
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Must include all tags, labels, and accessories.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Due to safety and hygiene, the following cannot be returned:
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Opened food, treats, or supplements
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Used grooming tools or beds
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Personalized or custom items
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Clearance and final sale items
Refunds
Once we receive and inspect your return, we’ll notify you of the status:
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Approved refunds will be processed to the original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable.
Return Shipping
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Customers are responsible for return shipping costs, unless the item was damaged, defective, or incorrect.
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We recommend using a trackable shipping method for all returns.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 5 days of delivery at Support@wagsandwhiskerspetsupply.comwith your order number and a photo of the issue. We'll make it right!
Need Help?
Questions about returns? Contact our team at
We’re here to ensure every experience with Wag & Whiskers Supply is purr-fect.
What is Our Return Policy?
Our Return Policy ensures that you can shop with confidence. If you receive a product that doesn't meet your expectations, you can return it easily. We accept returns within 30 days of purchase, so you have ample time to decide. However, items must be in their original condition and packaging. This way, we can process your return efficiently because we want to ensure your satisfaction!
How to Initiate a Return
Initiating a return is simple and straightforward. First, locate your order number in your email confirmation. Then, visit our returns page to start the process. Fill out the required information and print the return label provided. You can ship the item back via your preferred carrier. So, whether you are returning shoes that don't fit or a gadget that didn't work as expected, we have you covered.
Exchanges and Refunds
We aim to make the exchange and refund process as convenient as possible for our customers. After we receive your returned item, we will inspect it and issue a refund or send out a replacement, depending on your request. Refunds are typically processed within 5-7 business days. It's essential to keep our timeline in mind, so you know when to expect your next steps. Remember, customer satisfaction is our priority, and we continuously work to improve our Return Policy!