Ordering & Accounts

Q: Do I need an account to place an order?
A: Nope! You can check out as a guest or create an account to track orders and earn perks.

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking link by email. You can also log in and view tracking under My Orders.

Q: Can I change or cancel my order after placing it?
A: We move fast! Contact us within 1–2 hours of purchase and we’ll do our best to help before it ships.

Q: Do you offer a gift note?
A: Yes—add a gift note at checkout.

Shipping & Delivery

Q: Where do you ship?
A: We currently ship nationwide within the U.S. (no international shipping yet).

Q: How much is shipping?
A: Standard shipping is flat $4.95 or FREE on orders over $50. Exact rates show at checkout.

Q: How long does delivery take?
A: Orders usually ship in [1–2 business days and arrive in [2–5 business days], depending on your location.

Q: Do you offer expedited shipping?
A: Yes—choose 2‑Day shipping at checkout for faster delivery.

Returns & Exchanges

Q: What is your return policy?
A: New, unused items in original packaging can be returned within 30 days for a refund or store credit. See our full Return Policy for details.

Q: How do I start a return?
A: Email admin@visonaryinsights.com or visit Returns in your account with your order number and reason for return.

Q: Are any items non‑returnable?
A: For safety and hygiene, opened treats/food, used grooming tools, and personalized items can’t be returned.

Products & Fit

Q: How do I choose the right size for my pet?
A: Check the size chart on each product page and measure your pet’s neck, chest, and length. Still unsure? 

Q: Do you carry items for small animals?
A: Yes! We stock toys, habitats, bedding, and accessories for rabbits, guinea pigs, hamsters, and more.

Payments, Discounts & Rewards

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Q: Do you offer promo codes or sales?
A: Yes—join our email list for welcome discounts and VIP sales. Watch for seasonal promos on site.

Q: Do you have a rewards or subscription program?
A:  Earn points on every purchase and redeem for discounts. You can also subscribe & save on essentials with flexible delivery schedules.

Order Issues

Q: My order arrived damaged or incomplete—what now?
A: So sorry! Email admin@visonaryinsights.com within 7 days with your order number and photos—we’ll make it right quickly.

Q: I received the wrong item.
A: Our bad—contact us and we’ll send the correct item and a prepaid label for the return.

Gift Cards

Q: Do you sell gift cards?
A: Absolutely—digital gift cards are available in multiple amounts and delivered instantly by email.

Contact Us

Q: How can I reach customer support?
A: Email admin@visonaryinsights.com We’re here to help